Privacy Policy
Landline Man®
Last updated: 9 November 2026
1. Introduction
At Landline Man, we take your privacy seriously. We believe your personal information should be treated with the same care and attention we give to our customers.
This Privacy Policy explains what information we collect, why we collect it, how we use it and what rights you have regarding your personal data.
Business: Landline Man
Data controller: [Insert legal business owner or company name]
Website: https://landlineman.com
Email: steve@landlineman.com
Telephone: 07765 649470
2. Information We Collect
When you contact us, make an enquiry or book an appointment, we may collect:
- Your name and contact details.
- Your email address, where provided.
- Your property address and postcode.
- Details of the telephone, broadband or networking issue you are experiencing.
- Appointment dates, times and booking references.
- Payment and transaction information.
- Correspondence relating to your enquiry or work carried out.
We may also collect limited technical information about visits to our website, including device type, browser information, pages visited and website interactions.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and requests for assistance.
- Arrange and manage engineering appointments.
- Diagnose faults and provide repair or installation services.
- Send appointment confirmations and relevant updates.
- Process payments and maintain business records.
- Manage our working schedule and prevent overlapping bookings.
- Improve our website and customer experience.
- Meet applicable legal, tax and accounting obligations.
- Protect the security of our website and services.
We do not sell your personal information or use your booking details for unrelated advertising.
4. Our Legal Basis for Processing Your Information
Under UK data protection law, we process personal information where we have an appropriate lawful basis.
Contract: When information is needed to arrange an appointment, provide a service or process payment.
Legitimate interests: When responding to enquiries, managing our operations, maintaining appropriate service records or protecting our website, provided these interests do not override your rights.
Legal obligations: When keeping records required for tax, accounting or other legal purposes.
Consent: Where required, including for optional website analytics cookies.
You may withdraw consent at any time where we rely on it.
5. Booking and Payment Information
Our website provides an online appointment booking service.
When you arrange a visit, your details are recorded in our WordPress booking system so that we can manage your appointment.
Online payments are processed using Stripe, a third-party payment provider.
Stripe processes payment information in accordance with its own privacy policy. We retain booking references, payment status and relevant transaction records for business and accounting purposes.
You can read Stripe’s Privacy Policy at:
6. Google Calendar Integration
Landline Man uses Google Calendar to help manage engineering appointments.
Our booking system connects securely to Google Calendar using Google’s official API.
When an appointment is confirmed, relevant booking information is added to a private business calendar called Landline Man – Bookings.
This information may include:
- Customer name.
- Appointment date and time.
- Service type.
- Booking reference.
- Property location.
- Contact details and relevant fault information.
If an appointment is cancelled, our integration can remove the corresponding calendar entry.
Google Calendar information is used only for appointment management and related business operations.
Our integration does not use Google Calendar data for advertising, profiling or selling information to third parties.
Access to Google Calendar is authorised by the calendar account holder. The connection can be revoked through Google Account security settings.
Our use of information received through Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements where applicable.
7. Website Analytics and Cookies
We use Google Analytics 4, through Google’s Site Kit plugin, to help us understand how visitors use our website.
Analytics may provide information about website visits, popular pages, browser and device types, approximate visitor location and interactions with the website.
We use this information to understand website performance and identify opportunities for improvement.
Optional analytics cookies are managed through our cookie consent system. You can accept, reject or change your preferences.
Essential cookies and similar technologies may also be used for website security, functionality and booking services.
For further information, please see our Cookie Policy:
https://landlineman.com/cookie-policy-uk/
8. Sharing Your Information
We only share personal information when reasonably necessary to provide our services, operate our website or meet legal obligations.
This may include sharing relevant information with:
- Stripe, for secure payment processing.
- Google, for appointment scheduling and website analytics.
- Our website hosting provider, for maintaining the website.
- Email and communication service providers, for sending messages and confirmations.
- Professional advisers or public authorities where legally required.
We do not sell or rent customer information.
Some service providers may process information outside the United Kingdom. Where applicable, we rely on appropriate data protection safeguards, including relevant adequacy arrangements or approved contractual protections.
9. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary.
General enquiries that do not result in an appointment are normally retained for up to 12 months.
Booking details and repair records are normally retained for up to three years after the work has been completed, unless a longer period is necessary for legal, accounting or customer service purposes.
Financial and transaction records are retained for the periods required by applicable tax and accounting legislation.
Appointments recorded in Google Calendar are reviewed periodically and removed when no longer required.
Where information is no longer needed, it is securely deleted or anonymised.
10. Keeping Your Information Secure
We take reasonable steps to protect personal information from unauthorised access, accidental loss, misuse or disclosure.
These include using secure website connections, restricting access to administrative systems and using reputable providers for payments and appointment management.
While no online system can guarantee absolute security, we take the protection of customer information seriously.
11. Your Privacy Rights
Under UK data protection law, you may have the right to:
- Request access to personal information we hold about you.
- Ask for inaccurate information to be corrected.
- Request deletion of information in certain circumstances.
- Object to certain types of processing.
- Request restrictions on how your information is used.
- Request the transfer of eligible information.
- Withdraw consent where consent is the lawful basis.
These rights are subject to applicable legal conditions and exemptions.
If you would like to exercise any of these rights, please contact us at:
We will respond in accordance with applicable data protection requirements.
If you remain unhappy with how your information has been handled, you can complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/
12. Information Needed to Provide Our Services
Some information, such as your name, telephone number, service address and details of the problem, is necessary for us to arrange and carry out an appointment.
If you choose not to provide this information, we may be unable to arrange a visit or respond fully to your enquiry.
Providing an email address may be optional for certain enquiries.
We do not use customer booking information to make automated decisions that produce legal or similarly significant effects.
13. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in our services, website technology or legal requirements.
Any updated version will be published on this page with a revised date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Landline Man®
Email: steve@landlineman.com
Telephone: 07765 649470
Website: https://landlineman.com